Returns/Refund*

Goods ordered in error, surplus to requirements or unsuitable may be returned to us within 30 days of receipt. 

You will only be refunded your delivery cost if the return is due to our error (i.e. a faulty product or incorrect shipment). If we agree to provide you with a refund, we will credit your credit/debit card account within 30 days of receipt of the returned product.

You may cancel your order at any time prior to the order being dispatched.

If you have notified us of a problem with your order, we will either make good on any shortage or non-delivery; replace or repair any goods that are damaged or defective upon delivery; or refund you the full amount paid for the goods in question.

*Goods must be returned to us in their original packaging with all fixings, unused and in a re-saleable condition. If the goods arrive back damaged, with parts missing or in damaged packaging, we will not be able to issue a refund. (Please note that any items damaged or scratched whilst in transit to us will be deemed un-saleable. Therefore please pack them carefully).

It is the customer's responsibility to return the goods (unless specified) and we recommend that you return your item(s) using a signed for service that provides you with proof of delivery to us. We will not be held responsible for items that are lost in transit.

Any special orders CANNOT be returned, due to the fact they have been specially made to your specification and unlikely to be re-sold to another customer.

Please note: We reserve the right to 'NOT' issue a refund for returned goods if they are in anyway damaged, not in a resellable condition, lost in transit, not in their original packaging or returned outside of the time frame provided.

 

Return Address:

BRASS WORKS LTD
52-56 Standard Road
Park Royal London
England
NW10 6EU